Shipment
The fast processing of orders is important to Velofactory.
Orders that can be delivered completely from stock are normally dispatched on the same day by Swiss Post.
The Shipping date specification describes the time of leaving our warehouse.
Stock item
Stock items will be shipped the same day if ordered before 5pm.
Example:Supplier articles
Supplier items are ordered immediately after receipt of the order from our suppliers.
Example:The items usually arrive after two to three working days and are shipped immediately, regardless of the shipping method chosen.
Shipping methods
We ship exclusively to recipients within Switzerland and Liechtenstein.
Post Letter CHF 1.90
When ordering items that can be sent by letter post (max. B5, 2cm height and 100g) due to their size and weight, we provide this shipping option.
The delivery time of the post office is normally one working day. Tracking by tracking number is not possible with this shipping method.
Post Maxi Letter CHF 3.90
When ordering items that can be sent by letter post (max. B5, 5cm height and 250g) due to their size and weight, we provide this shipping option.
The delivery time of the post office is normally one working day. Tracking by tracking number is not possible with this shipping method.
Post Economy CHF 5.90
For price-conscious customers with a little patience, we send the order by Post Economy. The delivery usually takes two days from shipping.
We will send you the tracking number by e-mail as soon as the shipment has left our warehouse.
Post Priority CHF 8.90
For urgent orders we recommend shipping by Post Priority. Delivery is usually one day from shipment.
We will send you the tracking number by e-mail as soon as the shipment has left our warehouse.
Forwarding agency CHF 49.00
Large and heavy items and e-bike batteries are shipped by freight forwarding. Delivery usually takes one to two working days from dispatch. The shipping of general cargo items is only possible within Switzerland and Liechtenstein.